Privacy Policy

The MedGuide Company, located at Danzigerkade 227B, 1013 AP Amsterdam, the Netherlands, is responsible for the processing of personal data as described in this privacy policy. The MedGuide Company is registered with the Dutch Chamber of Commerce under number 76259250.

The MedGuide Company processes personal data when you use our website, software or services, or when you provide such data to us directly. This may include:

• First and last name
• Email address
• Telephone number (if provided)
• Job title and organisation
• IP address and technical data (when using the website)
• Any other personal data you actively provide, for example via correspondence or support requests

We do not process medical or health data of end users via the public website. Within our software services, health data are processed solely on behalf of and under the responsibility of healthcare organisations, in accordance with data processing agreements.

We process personal data exclusively for the following purposes:

• Handling contact requests and demo enquiries
• Providing and supporting our software and services
• Improving our website and services
• Marketing and communication activities (where consent has been given)
• Complying with legal obligations

Processing is based on one or more of the following legal grounds: performance of a contract, compliance with a legal obligation, legitimate interests, or explicit consent.

Personal data are not retained for longer than necessary for the purposes for which they were collected, unless a longer retention period is required by law.

The MedGuide Company shares personal data with third parties only where necessary for the provision of our services or to comply with legal obligations. Where third parties process personal data on our behalf, we enter into data processing agreements with them.

The MedGuide Company implements appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. These measures are aligned with recognised information security standards, including ISO 27001 and NEN 7510.

Our website uses functional and analytical cookies. We request prior consent for the placement of tracking or marketing cookies where required.

You have the right to access, correct or delete your personal data, to restrict or object to processing, and to request data portability. You may withdraw your consent at any time.

Requests can be submitted via hello@themedguidecompany.com. We will respond within the statutory time limits.

If you have a complaint about the processing of your personal data, you may contact us directly. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

The MedGuide Company reserves the right to amend this privacy policy. The most current version is always available on our website.